Global Awards
Pet Transport Service of the Year
Mastin Lounge Transport
Mastin Lounge Transport provides pet transportation centred on the safety, comfort and needs of animals travelling anywhere in the world. The Drenthe-based business offers door-to-door journeys for dogs, cats, rabbits, rodents, birds and other companion animals, including holidays, relocations, guardianship changes, veterinary visits and international moves. Its vehicles contain adaptable kennels, including XXL accommodation for large breeds, with heating, air conditioning and ventilation. Fresh water is available throughout journeys, while airport transfers can form part of a wider trip. By keeping animal welfare central, Mastin Lounge Transport combines transport expertise with personal care from collection to arrival.
Working with a flight agent and other partners, the business can coordinate an overseas trip from the road journey to the airport through to collection at the destination. Depending on the airline and route, pets can travel in the cabin, hold or as air freight, with road transport connecting these arrangements to the door-to-door service. A second vehicle has also been recently added, providing operational backup. A team supports the operation, while transport boxes can be supplied. Temporary accommodation can also be organised when flight times or collection arrangements do not align, simplifying international journeys that might otherwise require separate bookings.
The judging panel was particularly impressed by the personal care and genuine connection built into every journey. Each animal is transported personally, meaning they have a familiar face looking after them from collection through to arrival. Feeding and rest are arranged around their usual routines wherever possible, helping to make an unfamiliar journey feel as comfortable and reassuring as it can. Human companions are also encouraged to send blankets, beds, baskets and favourite toys, bringing a little piece of home along for the journey. Rear cameras allow close monitoring from the cabin, while regular photos and updates keep owners, senders and recipients reassured. By combining personalised care with thoughtful touches from home, the service creates a journey that puts each animal’s comfort and wellbeing first, while giving the people who care for them confidence that they are in safe hands.
